notes from
the MUCK . . .

How does your garden grow? With muck, muck and more muck! I spent much of today finishing the final muck box and then shifting muck from one box to the next. The first box, which the Big Lad is enthusiastically pointing out, has been rotting down for two years now and once we’d removed the top quarter of unrotted material, we found we’d hit the pay dirt.

Tuesday, December 19, 2006

Customer Service

One of my new must-read sites is The Consumerist, a consumer advocacy site that documents corporate atrocities (among other things). My favorite story so is Reader Tries to Cancel AOL, in which an audio clip is posted of some poor sonofabitch trying deperately to convice a customer service rep to let him cancel service. After the rep spends two and a half minutes arguing with the customer about whether or not he still uses AOL, which you would think the customer would know, things heat up:
Rep: What's the matter, man? I mean, we're just, I'm just trying to help, here.

Customer: You're not helping me. Helping me would be...

Rep: I am trying to...

Customer: Helping me, listen, I called to cancel the account. Helping me would be canceling the account. Please help me and cancel...

Rep: No, it wouldn't actually. Turning off the account would be the worst thing...
Sadly, the Rep never finishes this sentence, but see Hooray4Zoidberg's hilarious comment for suggestions of where it might have been going. Listen to the whole thing and either be glad you don't use AOL or realize that you may never be able to stop.

Not quite as funny, but see also Comcast Tech Falls Asleep On Customer's Couch.

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